Last Updated: April 22, 2019.
sitterLUV is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
What Personal Information Do We Collect & How Do We Use It?
sitterLUV collects your name, identity card number, phone number, residential address and email address (“Personal Data”) and may use your information for the following purposes:
To provide you with information about a product or service;
To consider your request for a product or service;
To inform you about other products or services;
To assist in arrangements with other organizations (such as loyalty partners) in relation to the promotion and provision of a product or service;
To perform administrative and operational tasks; and
As required by relevant laws, regulations, codes and external payment systems.
If you do not provide some or all the information requested, sitterLUV may be unable to provide you with complete and accurate service.
Individual profiles and personal contact details are not used for any purpose other than as reasonably necessary for the services provided by the Platform, as authorized by you. The services provided by the Platform require the disclosure of certain personal information to allow Members to engage with the nanny-matching services offered by sitterLUV.
Some personal details will be made available by other Members for the purpose of performance of service, such as your name, mobile number and residential address.
Disclosure of Your Personal Information
Your Personal Data will be disclosed to other Members in accordance with this policy.
For Nannies, we will disclose your name and identity card number to the relevant Government Agencies for background check, in order for you to set up a profile in accordance with our Terms and Conditions.
For Nannies, we will disclose your name, address, bank account and identity document details to our payment provider so that you can receive payment for your services.
For Nannies, we will disclose your name and address to Parents who are interested to engage your services.
For Parents, we will disclose your name and credit card information to our payment provider so that we can receive payment from you on behalf of the Nannies.
For Parents, we will disclose your name, mobile number and your child’s special need (if any) to Nannies so that they can better cater their babysitting services to your child’s need.
We may, from time to time, be obligated to disclose certain information, which may include your personal information, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency’s request.
If there is a change of control of sitterLUV (whether by merger, sale, or otherwise), or a sale or transfer of its assets, customer information, which may include your personal information, could be disclosed to a potential purchaser under an agreement to maintain confidentiality, or could be sold or transferred as part of that transaction.
sitterLUV does not, and will not, sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of services we have engaged or to protect the rights, property or safety of sitterLUV, its customers or third parties, or if required by law.
sitterLUV may, however, use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist in meeting customer needs in general. In addition, we may use the information that you provide to improve our Platform and services, but not for any other use.
Cookies and Platform Analytics
Our Platform uses Google Analytics, a service which transmits platform traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand platform traffic and web page usage.
While we take reasonable steps to maintain secure Internet connections, if you provide us with personal information over the Internet, the provision of that information is at your own risk.
If sitterLUV receives any unsolicited personal information, it will immediately destroy such information unless it was entitled such information.